Where do you ship?
We ship eligible orders within the United States.
Is shipping free?
Standard shipping is free for eligible U.S. orders. Any exception or available option appears at checkout before payment.
How long will my order take?
Orders are generally processed within 1–2 business days, followed by an estimated 4–6 business days in transit. Total delivery time is usually 5–8 business days, excluding weekends, holidays, and carrier delays.
Can I return an item if I change my mind?
No. Returns and refunds are accepted only for an item that arrives damaged or does not materially match the item ordered. Review our Refund Policy for the full process.
How long do I have to report a problem?
Contact us within 30 calendar days after delivery with your order number and supporting photos where applicable.
What payment methods can I use?
Use a valid credit or debit card through the methods shown at checkout. Availability may include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.
How can I contact support?
Email support@medicubet.net or call +1 (458) 816-7621. Include your order number if your question concerns an existing order.
How do I make a privacy request?
Email support@medicubet.net with the subject line “Privacy Request,” call +1 (458) 816-7621, or use the Your Privacy Choices page.